Shipments

To ensure a smooth and hassle-free delivery experience, please provide accurate and complete information for both the shipper and consignee, including full names, complete addresses, contact numbers, email addresses, and a digital copy of their passport or national ID number. This information is crucial for accurate documentation, efficient customs clearance, and effective communication throughout the entire delivery process.

We recommend using Lowe's heavy-duty large or medium corrugated cardboard boxes, as they are durable and designed to withstand stacking and handling. For fragile items, ensure they are securely wrapped with bubble wrap or other protective materials before placing them in the box to minimize the risk of damage.

Sea cargo generally takes 8–10 weeks, depending on port schedules and customs clearance. However, delays may occur due to port congestion or global disruptions. Air cargo offers a faster option, with delivery times typically ranging from 7–10 days, provided all required documents and proper packaging are submitted on time. Air cargo is faster, ideal for urgent or fragile shipments, while sea cargo is cost-effective for larger or heavier items.

Yes, labeling is crucial to ensure accurate delivery. We provide labels for your packages and send them to you via email. You must print and securely attach the label to each box before pickup or drop-off. Please note that if a package is dropped off or picked up without a label, we cannot take responsibility for its delivery.

To prevent leaks, ensure liquids are sealed in leak-proof containers and packed separately. Use dedicated packaging for liquids to avoid potential damage to other items in the shipment.

Yes, you can send fragile items such as glassware or electronics. We recommend using bubble wrap, foam padding, and Lowe's heavy-duty boxes to ensure maximum protection. For added safety, label the package as "Fragile." However, please note that without insurance, we cannot guarantee compensation for any damages that may occur during transit.

Customs duties may apply based on the value and type of goods.

Once your shipment arrives, we’ll notify you via a confirmation call, email, SMS, or a push notification through our mobile app. You can also track the status of your shipment in real-time using our website or mobile app.