1. How Consent Is Collected
We obtain written consent through a signed paper form before sending any SMS notifications. Customers must select and consent separately to transactional and marketing messages. The completed and signed form, including the date of collection, will be securely stored for a minimum of two years.
2. Purpose of Messages
Customers may consent to receive one or both types of SMS messages:
(A) Transactional Messages
These are non-marketing messages related to the customer’s existing shipments or services, including:
- Shipment updates (ETS, ETA, status changes)
- Delivery notifications and confirmations
- Appointment reminders (e.g., scheduled pickups)
- Customer support communications (e.g., responses to inquiries, troubleshooting)
- Service-related notifications (e.g., billing alerts, policy changes)
(B) Marketing Messages
With separate express written consent, customers may also receive:
- Promotional offers
- Special discounts
- Marketing campaigns related to our cargo and logistics services
3. Paper Consent Statement
The written paper form used to obtain consent includes two distinct sections:
Transactional Messages Consent (required for service updates):
I, [Customer Name], provide my consent to receive transactional SMS messages from Shipment2Technologies (Pvt) Ltd at the phone number provided below. I understand these messages may include shipment updates, delivery notifications, appointment reminders, customer support, and service-related notifications.
Phone Number: ……………………………………………………….
Signature: ………………………………………………………………..
Date: …………………………………………………………………………
“You may reply STOP at any time to unsubscribe from these messages.”
Phone Number:
……………………………………………………….
Signature:
……………………………………………………….
Date:
……………………………………………………….
“You may reply STOP at any time to unsubscribe from these messages.”
Marketing Messages Consent (optional, separate express written consent):
I, [Customer Name], provide my express written consent to receive marketing SMS messages from Shipment2Technologies (Pvt) Ltd, including promotional offers, discounts, and special announcements.
Phone Number: ……………………………………………………….
Signature: ………………………………………………………………..
Date: …………………………………………………………………………
“You may reply STOP at any time to unsubscribe from these messages.”
Phone Number:
……………………………………………………….
Signature:
……………………………………………………….
Date:
……………………………………………………….
“You may reply STOP at any time to unsubscribe from these messages.”
4. Details Recorded
The following information will be captured and securely stored:
- Customer phone number
- Date of signed consent
- Original signed paper consent form
- Secure storage location of physical form and/or digital copy
5. Opt-Out Instructions
Customers may opt out at any time by replying STOP to any SMS message. After receiving STOP, we will send a confirmation:
“You have been unsubscribed. No further messages will be sent.”
We will then discontinue all SMS communications associated with that message type (transactional or marketing).
6. Privacy & Record Retention
All consent records will be securely retained for a minimum of two years. Customer data will be used only for the purposes consented to, and never sold or shared with third parties for external marketing purposes.